Frequently Asked Questions
Everything you need to know about bringing Hardwick & Sons quality into your home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive via white-glove delivery within 2-4 weeks depending on your location.
Do you offer a warranty on your handcrafted furniture?
Yes, all Hardwick & Sons signature furniture pieces come with a 5-year limited warranty covering structural defects and craftsmanship to ensure lasting quality in your home.
What is your return policy for home accessories?
We accept returns on non-furniture items within 30 days of delivery, provided they are in original packaging and unused condition. Please note that custom-made items are final sale.
Can I request fabric swatches before making a purchase?
Absolutely. We offer complimentary swatch kits for all our upholstery collections so you can experience the texture and color in your own lighting before committing.
Do you provide international shipping?
Currently, we ship within the continental United States and Canada. For inquiries regarding shipping to other regions, please contact our concierge team for a custom quote.
How should I care for my solid wood surfaces?
We recommend using a soft, damp cloth for daily cleaning and avoiding harsh chemicals. For long-term maintenance, apply a high-quality furniture wax every 6-12 months.